Privacy Policy 96ace

1. Introduction

96ace ("we", "our platform") operates the website https://96ace.wine as an online gambling platform operating under international licensing. We respect the privacy rights of every user and are responsible for ensuring your personal information is managed safely and responsibly.

This Privacy Policy has been drafted to give you a clear picture of our data handling practices. By registering an account or using any part of the 96ace platform, you are deemed to have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

2. Information Collected

In operating our platform, 96ace collects various types of personal information depending on how you interact with us. This information includes, but is not limited to:

Identification Information:

• Full name as stated on your identity card (MyKad) or relevant official document
• Identity card number (MyKad) or passport number for identity verification purposes
• Date of birth to verify age eligibility (21 years and above)
• Current valid residential address
• Active email address
• Mobile number registered in Malaysia

Financial and Transaction Information:

• Details of the payment method you use (account name, e-wallet account number) for processing deposits and withdrawals
• Deposit and withdrawal history via Touch n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH)
• Transaction records, including the date, time and amount of each transaction

Technical and Usage Information:

• Your device's IP address
• Type and version of web browser used
• Device operating system (mobile phone, tablet or computer)
• Activity log data — games played, session duration, login frequency
• Cookie information and session data generated while you browse the platform

3. Purpose of Data Use

96ace uses the personal information collected for legitimate and defined purposes. Your data is not used for any other purpose without your consent. The main purposes for data use are as follows:

• To verify the identity and age of users during new account registration
• To process deposits and withdrawals accurately and promptly — typically within 5 to 30 minutes for withdrawals
• To deliver bonuses, promotions and the latest updates related to your account, including a 100% welcome bonus of up to RM888
• To maintain the security of your account and prevent fraud or unauthorised access
• To fulfil legal compliance and international licensing obligations governing our operations
• To improve our services, user interface and gaming experience on our platform
• To provide responsive customer support via live chat and email
• To analyse usage patterns to ensure the platform operates reliably and securely

4. Disclosure to Third Parties

96ace does not sell or rent your personal information to any third party for marketing or commercial purposes. However, in operating the platform, we may share your data with the following parties to a limited and purposeful extent:

• Payment Service Providers: Entities that process your financial transactions, such as FPX payment gateway providers, e-wallet processors and approved cryptocurrency platforms. They only receive the data necessary to complete the relevant transaction.
• Game Software Providers: Game software companies that supply slots, live casino and other games on our platform. Data sharing is limited to the information needed to run the games properly.
• Authorities and Licensing Bodies: In circumstances where we are required by law, court order or the international licensing bodies that regulate us to disclose certain information.
• Technology Service Providers: Companies that provide hosting infrastructure, cybersecurity, analytics and technical support to our platform. All such providers are bound by strict confidentiality agreements.

5. Data Storage and Security

96ace takes reasonable technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or disclosure. Our key security measures include:

• Data encryption using SSL/TLS protocols during data transmission between your browser and our servers
• Strict internal access controls — only authorised staff may access users' personal data
• Continuous security system monitoring to detect any suspicious activity
• Two-factor authentication (2FA) procedures for accounts that process financial transactions
• Regular security audits by independent third parties to ensure data protection standards are maintained

Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting and reporting requirements. When data is no longer needed, it will be deleted or anonymised securely.

6. Cookies and Tracking Technologies

The 96ace platform uses cookies and similar technologies to improve user experience and ensure the website functions properly. The cookies we use include:

• Session Cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store settings such as your language and display preferences for a more convenient experience on future visits.
• Analytics Cookies: Collect information about how users interact with our platform to help us improve our services. This data is processed in aggregate and does not directly identify individuals.
• Security Cookies: Help detect fraudulent activity and protect user accounts.

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience on the 96ace platform.

7. User Rights

As a user of the 96ace platform, you have certain rights regarding your personal information. We respect and support the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If your information is inaccurate or incomplete, you may request a correction at any time.
• Right of Erasure: You may request the deletion of your account and personal data, subject to legal obligations that require us to retain certain records.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data.
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability: You may request your data in a structured format to be transferred to another platform.

To exercise any of the above rights, contact us via live chat or email at [email protected]. We will process your request within a reasonable time.

8. Children's Data and Age Restrictions

96ace is an online gambling platform intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from children or minors under the age of 21.

During the registration process, we carry out age verification based on the information provided. If we find that an account has been registered by an individual who has not reached the required age limit, that account will be terminated immediately and any associated funds will be handled in accordance with the procedures set by our licensing authority.

9. Links to Third-Party Websites

The 96ace platform may contain links to third-party websites for informational or support service purposes. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of each website you visit separately.

96ace has no control over the content, privacy policies or practices of any third-party websites and is not responsible for any damage or loss arising from the use of those websites.

10. Amendments to This Privacy Policy

96ace reserves the right to amend, update or replace this Privacy Policy at any time. Any amendment will take effect immediately upon publication on this website with a new "Updated" date.

You are advised to review this page periodically. Continued use of the 96ace platform after any amendment is published will be considered your acceptance of the revised terms. For significant amendments, we will notify you via email or in-platform notification.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team via:

• Live Chat: Available 24 hours a day, 7 days a week at the bottom corner of the website — real-time response
• Support Email: [email protected]

We are committed to responding to every privacy-related inquiry seriously and within a reasonable time, in Malay or English according to your preference.