Terms and Conditions of Use 96ace

1. Introduction

This Terms and Conditions document is a legally binding agreement between you ("User") and 96ace, an online gambling platform operating under international licensing. By accessing, registering for, or using any part of the 96ace platform, you agree to be bound by all terms contained in this document without exception.

96ace provides a range of online entertainment services including online slots, live casino, sports betting, 4D lottery and crash games. All these services are governed by the terms stated here as well as any additional policies displayed in the relevant sections of the platform.

2. User Eligibility

Use of the 96ace platform is restricted to individuals who meet the following requirements:

• Aged 21 years or above at the date of registration.
• An individual legally entitled to enter into a valid contract in your country of residence.
• Not included on any self-exclusion list or restriction imposed by any regulatory body.
• Using the platform personally and not on behalf of a third party.
• Not residing in any jurisdiction that strictly prohibits online gambling activities.

3. Account Registration and Management

3.1 Registration Information

When registering a 96ace account, you are required to provide information that is true, complete and current. This includes your full name, MyKad or passport number, active email address and a valid mobile phone number. 96ace reserves the right to request document verification at any time in order to comply with Know Your Customer (KYC) procedures.

3.2 One Account Per User

Each user is only permitted to hold one active account on the 96ace platform. Registering multiple accounts using the same or different information is strictly prohibited and may result in the closure of all such accounts without notice.

3.3 Password Security

You are solely responsible for the security of your account password. 96ace will not be held liable for any losses arising from the disclosure of your password to a third party. You are advised to use a strong password and not share it with anyone.

4. Deposits and Withdrawals

4.1 Payment Methods

96ace supports a range of payment methods suitable for users in Malaysia, including Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay and cryptocurrency (USDT, BTC and ETH). All transactions are processed in Malaysian Ringgit (RM) except for cryptocurrency transactions, which use the current exchange rate.

4.2 Minimum Limits

§4.2 The minimum deposit is set at RM20 per payment method. The minimum withdrawal is set at RM100. Withdrawals that do not meet this limit will not be processed.

4.3 Processing Time

Withdrawals are typically processed within 5 to 30 minutes from the time the request is received. This may vary depending on the payment method and current system load. 96ace does not bear responsibility for any delays caused by third-party payment processors.

4.4 Identity Verification

For security and compliance purposes, 96ace reserves the right to request identity verification before processing any withdrawal. This includes a copy of your MyKad and proof of ownership of the bank account or e-wallet used. This process is in place to protect the interests of the user.

5. Bonuses and Promotions

5.1 Welcome Bonus

96ace offers a welcome bonus of 100% match on the first deposit up to RM888. This bonus is subject to a wagering requirement of 20 times the bonus amount before any withdrawal from bonus funds is permitted.

For example: If you deposit RM100, you will receive a RM100 bonus giving a balance of RM200. The wagering requirement to be met is RM100 × 20 = RM2,000. For a deposit of RM1,800, the maximum bonus of RM888 will be given with a balance of RM2,688 and a wagering requirement of RM888 × 20 = RM17,760.

5.2 VIP and Cashback Programme

The 96ace VIP loyalty programme offers three tiers: Bronze, Silver and Gold. Each tier provides a different weekly cashback rate — Bronze up to 0.3%, Silver up to 0.5% and Gold up to 0.8%. Tier advancement depends on the user's level of activity and loyalty on the platform.

5.3 Prohibition of Bonus Abuse

Any attempt to exploit the 96ace bonus system through opposing bets (arbitrage), opening multiple accounts or coordination between users is strictly prohibited. 96ace reserves the right to cancel bonuses and close accounts found to be involved in such activities.

6. Game Rules

All games available on the 96ace platform — including online slots, live casino, sports betting, 4D lottery and crash games — operate according to their respective rules as displayed within the game interface.

• The results of all games are final and cannot be disputed once a round is completed.
• Any technical disruption during a game will be handled in accordance with 96ace's standard resolution procedures.
• The RTP (Return to Player) values displayed are long-term estimates and are not a guarantee of returns for any individual session.
• Sports betting is subject to odds changes and event cancellations in accordance with 96ace's sports policy.
• 96ace reserves the right to void any bet found to contain a technical error or incorrect odds.

7. User Conduct

96ace users are required to comply with the code of conduct established for use of the platform. The following activities are strictly prohibited:

• Using automated software, bots or external systems to interact with the platform.
• Attempting to hack, modify or interfere with the platform's security systems.
• Coordinating with other players to gain an unfair advantage in any game.
• Providing false or misleading information during the registration or verification process.
• Using the platform for any activity that violates the laws of the country.
• Abusive, threatening or bullying behaviour toward other users or support staff.

8. Account Closure and Suspension

8.1 Closure by the User

You have the right to close your 96ace account at any time by contacting the customer support team. Closing an account requires all active bets to be settled and any available balance to be withdrawn in accordance with the conditions set. An account closed at the user's request cannot be reopened within 30 days.

8.2 Self-Exclusion

For users who wish to take a break from gambling, 96ace provides a self-exclusion facility. Users may request a temporary account suspension by contacting customer support. This is part of 96ace's commitment to responsible gambling.

8.3 Closure by 96ace

96ace reserves the right to suspend or close a user's account without prior notice if there is a breach of terms, fraudulent activity or behaviour that threatens the integrity of the platform. In such cases, the balance in the account will be subject to investigation before any withdrawal is permitted.

9. Limitation of Liability

96ace will not be held liable for any direct, indirect, incidental or consequential losses suffered by users arising from:

• Platform disruptions or technical failures that are beyond 96ace's control.
• Game outcomes that are not in the user's favour — gambling involves the risk of losing money.
• Unauthorised access to a user's account due to the user's own negligence in safeguarding their password.
• Any action or suspension carried out at 96ace's discretion in accordance with these terms.

Online gambling carries real financial risk. Always bet only what you can afford to lose completely.

10. Changes to Terms and Conditions

96ace reserves the right to modify, add or remove any part of these terms and conditions at any time in accordance with operational needs or regulatory requirements. Any material changes will be communicated to users via the platform or registered email within a reasonable period before the changes take effect.

Continued use of the 96ace platform after the date the changes take effect means you fully accept the updated terms. If you do not agree with any changes, you have the right to close your account and stop using the platform.

11. Contact Us

If you have any questions regarding these Terms and Conditions or require further clarification on any clause, the 96ace customer support team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the platform's bottom corner in Bahasa Melayu and English.
• Support Email: [email protected]

Our team will respond as promptly as possible and help you understand your rights and responsibilities as a 96ace user.